Billing Policy

This Billing Policy was created to ensure the higest level of service is provided to our valued clients.

All services performed by Vagrant Web Services are billable.  Vagrant Web Services, at it's own discretion, may choose not to bill for any given service. However, all services requested should come with the expectation of being billed. Vagrant Web Services will never perform services and expect payment without previously having given a quote for those exact services. Upgrades, additions or alterations to any previously defined project not included in the initial consultation or quote are considered billable services.

Vagrant Web Services bills forward, not in arrears. Invoices for recurring services are emailed on or before the 5th of each month, for the charges a client will incur in the NEXT month (ie. invoice sent on Oct. 5th, due on Nov. 1st for Nov. services) as well as charges incurred since the last invoice, except as outlined herein.

Billing Status

• All new client signup invoices are Due On Receipt.
• Domain registration invoices are billed and are due upon signup and are not refundable under any circumstance.
• Setup fees for website development are billed at signup and are Due On Receipt, before any work is started on any project.
• All services that incur recurring monthly fees (ie. web hosting) are prorated and invoiced at time of signup based on a 30 day month. These charges are Due On Receipt. All future monthly charges are billed by the 5th, due on the 1st of each month and are Due On Due Date as noted on the invoice.
• Graphic services, maintenance, upgrades and additions are billed after work is complete and are due on reciept.

Website Development/Hosting Package (Business EasyWeb/Vagrant AIO)

All setup fees and monthly fees are due on reciept and are invoiced upfront, at signup. These charges are not refundable, regardless of state of completion of the website, and do not fall into accordance with our 30 Day Guarantee.  There is a 1 year minimum committment with the Vagrant All-In-One Website Package.

These basic charges cover the initially concieved website development. Any core additions or upgrades requested after work has started and not included in the initial quote will carry an additional charge based on our hourly billable rate, regardless of the state of completion of the project.

Billing Definitions

• “Due On Due Date” means the total due on the invoice must be postmarked physically on or before the due date printed on the invoice (generally the 1st of the month for recurring services).
• “Due On Receipt” means the total due on the invoice must be postmarked within 2 calendar days of receipt of the invoice.

Forms of Payment

Vagrant Web Services accepts cheque, PayPal, money order, cashier’s check and major credit card payments (through PayPal).

Late and Overdue Payments / Overdue Notifications

Payments are considered late if they are not received electronically or postmarked physically on or before the due date printed on the invoice.

Late Notice email notifications are automatically emailed at 7 days late and 14 days late.

Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees.