Carter McLaughlinFrequently Asked Questions
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GETTING YOUR SITE ONLINE
PLESK HOSTING CONTROL PANEL
GENERAL QUESTIONS
ACCOUNTS/BILLING |
GETTING YOUR SITE ONLINEWhere in the world do I upload my site?You want to upload all your content to the follwing directories: I have just opened an account but my FTP will not workTo use FTP before your name-servers have propagated to our server, you must use the IP address listed in your control panel. FTP access using ftp.yourdomain.com will work once either the domain name has been fully registered or if you have transferred your domain name to us when the Nameserver records have been updated. Both instances will take around 24 hours. What is Host Name for my mySQL database?The hostname is LOCALHOST. What is my FTP Host Name for my account?Your FTP Host Name is ftp.yourdomain.com. I have uploaded my site but I can't see it, what's wrong?You need to upload your index.html (or equivilant - index.php etc) file to the "httpdocs" folder, if you upload it anywhere else it will not work. When you have uploaded your own file, make sure you delete any index.html file that may have been there for a placeholder. |
PLESK HOSTING CONTROL PANELWhat is Plesk?Plesk is the online hosting control panel which allows you to perform several functions to administer your hosting. It provides an easy to navigate interaface, giving you complete control over your site. Set up email, databases, subdomains and much more. What is the link to my control panel?You can access your control panel via https://YOURDOMAIN.COM:8443. Why can't I access Plesk using my MAC with IE?Plesk does not interface well with Internet Explorer on a Macintosh computer. This has to do with buggy code in the MAC version of the browser. You can use other browsers such as Safari and Mozilla with no problems. Why did I get locked out of the Plesk control panel?Chances are you did not log out properly by not clicking the log out button. You may also have attempted to log in unsuccessfully more than 3 times. You will need to wait 15 minutes for the locking mechanism to release and then you may log back in. Why can't I see my control panel?Most likely you are behind a firewall or proxy that does not allow for you to access port 8443 through SSL. You will need to reconfigure your firewall or proxy to allow you to access this port to gain access to Plesk. |
How can I access my webmail?You can access webmail by going to http://webmail.YOURDOMAIN.COM/mail. How do I set up my email account in Outlook/Outlook Express/Eudora/etc?Please check out our Email tutorials in the DemoCenter. Why can't I send Email from my email software (Outlook, Thunderbird, etc)?Several Internet Service Providers either filter or block Port 25, which is the server port for Outgoing Email. Please Contact Us to get the appropriate port information for your server. A way around this, is to simply enter your ISP's Outgoing Mail Server (SMTP) information in your email software settings. Replace mail.yourdomain.com with smtp.yourISPsettings.com. I'm sending emails and they're bouncing back with a message like "553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)." What is wrong?Our SMTP servers require authenication. You need to configure your email client (Outlook, Outlook Express, Eudora, etc.) so that Outgoing mail uses authentication. Remember, your email username is always your FULL email address. |
GENERAL QUESTIONSI am installing a script and I need to know some server paths.Path to perl: /usr/bin/perl I use Blogger. What path do I put for ftp?Path to home directory httpdocs/ Have you banned any scripts?Please ensure that you do not install ANY of the following on your account: Do I get any cool scripts included with my domain?Yes, a multitude of software is available. Please note that we do not support ANY third-party software. All website software scripts are provided as a courtesy only. What are your Nameservers?If your website is hosted on vagranthosting01: If your website is hosted on vagranthosting02: How often can I update my web site?All accounts come with 24/7 FTP access so you can upload anytime you need to. How can I see how many visitors I am getting?You will have access to both Webalizer and Urchin 5 (upon request). You can access Webalizer from inside your Plesk control panel by clicking on "Reports". What are sub-domains?. You can create a sub-domain from within Plesk such as "support". This will create a folder called "support" in the "subdomains" directory (outside your httpdocs directory). Simply upload the content you want into that folder and access it by going to http://support.yourdomain.com. |
What payment methods to you accept?We accept Credit Cards, Checks and PayPal. Is it possible to upgrade or downgrade my account?It is very easy to upgrade or downgrade your account at Vagrant Web. All upgrades and downgrades are done seamlessly and do not require any interruption to your hosting service. After you have chosen the new plan that suits your new requirements, email Accounts with the following information. How can I cancel my account?To cancel your account, please contact us from within your Billing Account at https://vagrantweb.com/cdn/billing. IMPORTANT NOTE: Make 100% sure that you have copies of all your files before you submit a request for us to cancel your account. As soon as you submit your request to cancel your account, we stop the recurring transactions and then delete your account from the server you're on. How do I change my credit card and contact details?To update your credit card information, simply email us and we'll send you a link to a secure page at 2CO. IMPORTANT - If you have changed your email address/contact info, make sure you update this information under the EDIT field in Plesk and also in your Account at https://vagrantweb.com/cdn/billing. It is you responsibility to ensure that all contact info is up-to-date. Failure to maintain up-to-date records could result in interruption to your service. |
Vagrant is a Web and Creative design company providing comprehensive online and branding solutions including web development, email campaigns, print and social media consulting and strategy. We are always looking for clients EXCITED about developing and marketing their brand through forward website design and development, engaging branding and creative design materials. Contact Vagrant to chat about your next project: 
(506) 455-9321 
